Privacy policy

Last updated: October 4, 2026

Who we are

Tonton Jeb ("we", "us") is operated by Jeb & Co Financial Management LLC, 9111 Cross Park Drive, Suite D200, Knoxville, TN 37923, United States, and sells Senegalese food, drink and personal care products through tontonjeb.com. You can reach us at +1 (718) 314-8918 or through the contact page.

What we collect

• Order information: your name, email address, phone number, billing and shipping addresses, and the products you buy.
• Payment information: payments are processed by our payment provider. We never see or store your full card number.
• Account information: if you create an account, your login details and order history.
• Messages: anything you send us through the contact or wholesale forms or the chat on our website.
• Usage information: basic technical data such as your browser type, device, pages visited and approximate location, collected through cookies and similar technologies.
• Reviews: if you leave a product review, the review and the name you give are shown publicly on the product page.

Google services we use

• Sign in with Google: if you choose it, Google shares your name and email address with us to create or open your account. We never see your Google password.
• Google Analytics: measures how the site is used (pages visited, purchases) in aggregate. Google's own privacy policy applies to the data it collects.
• Address suggestions: as you type your address at checkout, the text you type is sent to Google to suggest matching addresses. Nothing else about your order is shared with Google.

Advertising

• Meta Pixel: we use the Meta Pixel, a tag from Meta (Facebook and Instagram). On tontonjeb.com it records the pages and products you view, the products you add to your cart, when you start checkout and go to payment, and your purchases (order number, products, quantities and amounts), along with the page address, your IP address, browser and device details and a Meta cookie ID. We do not send Meta your name, email address, phone number or postal address. Meta and other companies may use cookies, pixels and similar technologies to collect information from our website and elsewhere on the internet, and use it to measure ads and to choose and deliver ads, including showing our ads to people who visited our site. Meta's Privacy Policy explains how Meta uses this data. To opt out of ads based on this information, change your ad preferences in Facebook or Instagram (Accounts Center), use the opt-out tool at optout.aboutads.info, or block cookies and trackers for tontonjeb.com in your browser. We do not load the Meta Pixel for visitors in the European Economic Area, the United Kingdom or Switzerland, or when your browser sends a Global Privacy Control signal. Our website does not respond to Do Not Track signals.

Website chat

The chat on our website is provided by Jokko, our chat service provider. Its answers are written by an AI assistant from information about our store, so they can contain mistakes, and our team takes over when a conversation needs a person. When you write in the chat, Jokko receives your messages, any files you attach and any contact details you choose to share, such as your name, email address or WhatsApp number, and stores the conversation so our team can follow up. Jokko may use other technology providers, including AI providers, to run the service, and may also use chat data for its own purposes, such as improving its service, under its own privacy policy (jokko.chat/legal/privacy). To show the chat, your browser loads it from Jokko's servers, which receive your IP address and browser details. Once you have written in the chat, each page you open on our site also checks Jokko's servers for new replies every few seconds. Your browser also keeps the conversation in its local storage, so it is still there when you move to another page or come back later; it stays on that device until you clear your browser data for tontonjeb.com. Please never send card numbers, passwords or sensitive health details in the chat. You can ask us to delete your chat conversations at any time.

How we use it

• To process, ship and support your orders, and to send order confirmations and delivery updates.
• To answer your messages and wholesale requests.
• To answer your questions in the website chat (see Website chat).
• To run, secure and improve the website.
• To measure our Facebook and Instagram ads and show them to people who have visited our site (see Advertising).
• To send marketing emails only if you have asked for them. You can unsubscribe at any time using the link in any email.

Who we share it with

We share information with the service providers needed to run the store: our payment provider (Stripe), shipping carriers, our email service, Google for the services listed above, and our website host. They may use your information only to provide their service to us. Our chat provider, Jokko, receives what you write in the chat and may also use it for its own purposes (see Website chat). Meta is different: through the Meta Pixel (see Advertising), Meta receives information about what you do on our site and also uses it for its own purposes under its own privacy policy, such as deciding which ads to show you. We do not sell your name, contact details or order history. Some US state privacy laws treat advertising tags like the Meta Pixel as a "sale" or "sharing" of personal information; you can opt out as described under Advertising, or by contacting us.

Cookies

The website uses cookies that are necessary for it to work (for example, to keep your cart and your login) and, if enabled, analytics and advertising cookies (Google Analytics and the Meta Pixel) that help us understand how the site is used and measure our ads. You can block cookies in your browser settings; some features may then stop working. The website chat also keeps your conversation in your browser's local storage (see Website chat).

How long we keep it

We keep order records for as long as required for accounting and tax purposes. Account information is kept until you ask us to delete your account. Messages are kept as long as needed to handle your request; website chat conversations are also kept in our Jokko account until we delete them.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop marketing emails, by contacting us at the details above. If you are a resident of a US state with a privacy law such as California, you have the rights described in that law and we will honor them.

Children

The website is not directed at children under 13 and we do not knowingly collect information from them.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.