Terms of sale

Last updated: October 5, 2026

Orders

An order is accepted when we send you an order confirmation. We may refuse or cancel an order, for example if a product is unavailable or a price was shown in error; in that case you will be refunded in full.

Prices and payment

Prices are shown in US dollars or, in the euro area and the CFA franc countries, in euros converted from our US dollar prices at the European Central Bank's daily rate; you pay in the currency shown at checkout. Prices exclude shipping and any applicable sales tax, which are shown at checkout before you pay. Payment is taken at the time of the order through our payment provider.

Discount codes

A discount code applies only when entered at checkout before payment, one code per order, and cannot be applied to an order already placed. Codes may carry a minimum order amount or an end date, and we may withdraw a code at any time. A free-shipping code covers the standard shipping charge to any country we deliver to.

Rewards points

Tonton Jeb Rewards gives customers with an account 1 point for each US dollar, or each euro on orders in euros, spent on products ordered on tontonjeb.com, counted after any discount and excluding shipping, gift cards and rewards used. Points are added when an order is confirmed and removed if the order is cancelled. 100 points can be exchanged for $5 off a later order (on an order in euros, the equivalent in euros at the current rate), one reward per order; a reward cannot be combined with another order-wide discount. Points have no cash value, cannot be transferred and do not apply to wholesale orders. We may change or end the program at any time.

Cancellations

You can cancel an order for a full refund as long as it has not shipped: contact us right away with your order number. Once a parcel has shipped, the returns section below applies.

Shipping

We ship within the United States, to Canada and the United Kingdom and, through our local representatives, to the 27 member states of the European Union, Senegal, Côte d'Ivoire, Guinea, Mali, Gambia, Morocco and the United Arab Emirates. Shipping is $5.00 per order and free on orders of $100 or more or with a free-shipping code; on orders in euros these amounts are converted at the current rate (currently €4.49, free from about €90). The shipping charge is shown at checkout before you pay. Orders delivered outside the United States may be subject to import duties, taxes and customs clearance fees charged by the destination country; these are paid by the recipient. In the United States most parcels arrive within 2 to 5 business days; elsewhere the delivery time depends on the destination. Delivery dates are estimates. If you need a confirmed delivery date, contact us before paying. See Shipping and Order Help.

Returns and refunds

Because our products are foods and personal care items, we accept returns and exchanges for damaged, defective or incorrect items only. Contact us within 14 days of delivery with your order number, the name of the affected item and clear photos of the product and packaging, and keep the packaging while we review the issue. There is no return fee; we will replace the item or refund you. Wait for return instructions before sending anything back. See Shipping and Order Help.

Products

Our products are made in Senegal. Product descriptions are provided in good faith; if you have an allergy or a medical condition, read the label and contact us before ordering. Our products are foods and cosmetics and are not intended to diagnose, treat, cure or prevent any disease.

Wholesale

Wholesale orders are subject to a separate price list and terms agreed in writing.

Accounts

You are responsible for keeping your account details confidential and for orders placed through your account.

Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order.

Contact

Tonton Jeb is operated by Jeb & Co Financial Management LLC, 9111 Cross Park Drive, Suite D200, Knoxville, TN 37923, United States. Call +1 (718) 314-8918 or use the contact page.